Account and data deletion

Effective date: November 2026

This page explains how to request the deletion of your TeachThemAll account (Android and iOS app and the teachthemall.com website) and of the data associated with it. The data controller is Team Banzai, S.L.U. (Spanish tax ID B27612951).

1. How to request deletion

From the app

1. Open TeachThemAll and sign in.

2. Go to Profile.

3. Tap Delete my account and confirm.

Without the app

You do not need to have the app installed. You can use either of these two options:

• On the web: sign in at teachthemall.com, open Profile and choose Delete account.
• By email: write to contact@teachthemall.com from the email address of your account, with the subject "Delete account". We process the request within 30 days at most and may ask you to confirm that the account is yours.

2. What happens after the request

• The account is marked for deletion for 30 days. During that period you can cancel the request by writing to contact@teachthemall.com.
• After 30 days the deletion is final and cannot be undone.
• Deleting the account does not by itself cancel an active subscription. Cancel it first: in Google Play or the App Store if you purchased it there, or from your profile if you purchased it on the web.

3. Data that is deleted

At the end of the 30-day period the following is deleted or irreversibly anonymised:

• Identity and contact data: first name, last name, email address, alias, profile picture and date of birth.
• Your password.
• Profile data: education level, professional context, country and region.
• The identifiers that link your account to your subscription.
• The recipient and subject of the emails we sent you, and your contact form requests.
• The comments in your ratings and the contact email of your feedback.
• Your flashcard decks, your review history and your practice tests.
• Technical generation records: the instructions sent to the AI models and their responses.
• The link between your account and the AI usage records.

4. Data that is kept and for how long

• Materials and conversations: the teaching materials you generated and your conversations with the assistant are kept, unlinked from the identity data of your profile. If you want them deleted as well, say so in your email request and we will delete them within 30 days at most.
• Sign-in with Google, Apple or a passkey: the link to that sign-in method is kept. If you want it deleted, say so in your email request.
• Billing records: subscription and payment records are kept for the period required by Spanish tax and commercial law, between 4 and 6 years. Google Play, the App Store and our payment provider keep their own records under their own policies.
• Security logs: sign-in attempts and security events are kept for 90 days.
• Deletion record: an internal note that the deletion was carried out, with an internal identifier, the date and the first three characters of your email address, kept for as long as needed to prove that we handled your request.
• Anonymous statistics: aggregated usage data that cannot identify you.

5. More information

How we process your data is described in the Privacy Policy. For any question, or to exercise your rights of access, rectification, erasure, objection, restriction and portability, write to contact@teachthemall.com. You have the right to lodge a complaint with the Spanish Data Protection Agency (aepd.es).